Refund policy
Return & Refund Policy
We want you to feel confident when trying your OrthoraX product. You may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- Your return request must be submitted within 30 days of delivery.
- The product must be returned with all included items and packaging.
- The product must not be damaged through misuse, improper washing, or neglect.
- Proof of purchase or your order number may be required.
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges, if any, are non-refundable.
We recommend using a tracked shipping service, as we cannot be responsible for return packages that are lost or not delivered to our return address.
Please do not send your return before contacting our support team and receiving return instructions.
How to Start a Return
To request a return, email:
Please include:
- Your full name
- Order number
- Email address used for the order
- Reason for the return
- Photos of the product, if it arrived damaged or incorrect
Our support team will review your request and provide the return address and instructions.
Refunds
Once your return has been received and inspected, we will notify you about the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Return shipping costs will not be deducted by us because they must be paid directly by the customer when sending the package.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your product arrives damaged, defective, or incorrect, contact us as soon as possible at info@orthorax.com with your order information and clear photos.
We will review the issue and provide an appropriate solution.
Exchanges
We currently do not offer direct exchanges. To order a different size or color, return the original product under this policy and place a new order.
Non-Returnable Items
Returns may be refused for products that:
- Were damaged after delivery
- Show excessive wear or misuse
- Were washed contrary to the care instructions
- Are returned without prior approval
- Are sent after the 30-day return period
Contact
For questions about returns or refunds, contact: