Terms of service
Terms of Service
Overview
This website is operated by OrthoraX. Throughout the site, the terms “we,” “us,” and “our” refer to OrthoraX.
By visiting our website or purchasing a product from us, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, and other users of the website.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree with these terms, you should not use the website or place an order.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or legal guardian.
You may not use our products or website for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or any material designed to disrupt the website or its services.
A violation of these terms may result in the suspension or termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for any lawful reason.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the website or its content without our written permission.
Product images, text, branding, graphics, videos, and other materials on this website are owned by or licensed to OrthoraX and may not be used without authorization.
3. Product Information
We make reasonable efforts to display product descriptions, colors, sizes, images, and other information as accurately as possible.
However:
- Colors may appear differently depending on your screen.
- Product packaging or minor design details may change.
- Sizing and fit may vary between customers.
- Individual experiences and results may vary.
OrthoraX Knee Support Sleeves are supportive consumer products. They are not intended to diagnose, cure, treat, or prevent any disease, injury, or medical condition.
Information on this website is provided for general informational purposes and is not a substitute for professional medical advice.
You should consult a qualified healthcare professional if you have a diagnosed condition, severe pain, circulation concerns, recent surgery, injury, numbness, or other medical concerns.
4. Orders and Acceptance
Submitting an order does not guarantee acceptance.
We reserve the right to refuse, limit, or cancel an order for reasons including:
- Suspected fraud
- Incorrect pricing
- Product availability
- Payment authorization failure
- Shipping restrictions
- Resale activity
- Errors in product or offer information
If we cancel an order after payment has been collected, the relevant amount will be refunded to the original payment method.
You are responsible for providing complete and accurate billing, shipping, and contact information.
5. Prices and Payments
All prices are displayed in the currency shown at checkout.
Prices, discounts, bundles, and promotions may change without prior notice.
You agree to provide current and accurate payment information and authorize us and our payment providers to charge the total amount shown at checkout.
Any applicable taxes, duties, customs fees, or other charges may be added where required.
Promotional offers cannot be combined unless explicitly stated.
6. Bundle and Promotional Offers
Bundle offers such as Buy 2, Get 2 Free apply only under the conditions displayed on the product page or at checkout.
For clarity:
- “Buy 1” means one individual knee sleeve unless otherwise stated.
- “Buy 2, Get 2 Free” means four individual knee sleeves in total.
- Customers may be able to select different available sizes or colors for individual items within a bundle, where the website permits it.
Free items are part of the complete bundle and do not have a separate cash value.
If a bundle is returned, all paid and free items included in that bundle must be returned unless we approve otherwise.
Refunds for incomplete bundle returns may be reduced to reflect the value of items not returned.
7. Shipping and Delivery
Estimated delivery is generally 6–10 business days, depending on the destination, carrier availability, customs processing, and other factors.
Delivery dates are estimates and are not guaranteed.
Customers are responsible for entering the correct delivery address. We are not responsible for delays or losses resulting from incorrect or incomplete address information supplied by the customer.
If we cannot ship within the promised timeframe, we may contact you regarding the delay, an updated delivery estimate, cancellation, or refund as required by applicable law. US sellers must have a reasonable basis for advertised shipping times and appropriately address unexpected delays.
Once a package has been marked as delivered by the carrier, customers should first check the delivery location, household members, neighbors, and local carrier office before contacting support.
8. Returns and Refunds
Customers may request a return within 30 days of receiving their order, subject to our Return and Refund Policy.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect and we determine otherwise.
Returns must not be sent without first contacting us and receiving return instructions.
To begin a return, contact:
Our Return and Refund Policy forms part of these Terms of Service.
9. Damaged, Defective, or Incorrect Orders
You should inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us promptly at info@orthorax.com.
Include:
- Your order number
- A description of the issue
- Clear photographs or video showing the problem
- A photograph of the shipping label where relevant
We will review the claim and determine the appropriate solution, which may include replacement, refund, or another remedy.
10. Personal Use and Product Safety
Products purchased through this website are intended for personal use unless otherwise agreed.
Use the product according to the provided instructions and select the appropriate size.
Stop using the product and seek professional advice if you experience:
- Numbness
- Loss of sensation
- Unusual discoloration
- Severe discomfort
- Increased pain
- Skin irritation
- Circulation concerns
We are not responsible for injury or damage caused by misuse, incorrect sizing, modification, improper washing, failure to follow instructions, or use contrary to professional medical advice.
11. Accuracy of Website Information
We may correct errors, inaccuracies, or omissions relating to:
- Product descriptions
- Pricing
- Discounts
- Promotions
- Shipping charges
- Delivery estimates
- Product availability
We may update or cancel affected orders where permitted by law.
The presence of an obvious error does not require us to honor incorrect information.
12. Third-Party Services and Links
The website may use or link to third-party services, including:
- Shopify
- Payment processors
- Shipping carriers
- Review platforms
- Analytics providers
- Advertising platforms
We do not control and are not responsible for the content, availability, security, or policies of third-party websites and services.
Your use of third-party services may also be governed by their own terms and policies.
13. Customer Reviews and User Content
If you submit a review, image, video, comment, or other content, you confirm that:
- The content reflects your genuine experience.
- You have the right to submit it.
- It does not violate another person’s rights.
- It is not unlawful, threatening, deceptive, or abusive.
You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, edit for formatting, and use submitted content for website and marketing purposes, unless prohibited by law.
We may remove content that violates these terms. We will not prohibit or penalize customers for posting honest reviews. US law restricts standardized contract terms that suppress or punish honest consumer reviews.
14. Prohibited Uses
You may not use the website:
- For unlawful purposes
- To violate intellectual property rights
- To submit false or misleading information
- To collect personal information without authorization
- To introduce malware or harmful code
- To interfere with website security
- To place fraudulent orders
- To impersonate another person
- To scrape, copy, or commercially exploit website content without permission
We may terminate access for prohibited activity.
15. Disclaimer of Warranties
To the extent permitted by law, the website and its services are provided on an “as available” basis.
We do not guarantee that:
- The website will always be uninterrupted or error-free.
- Every product will produce the same result for every customer.
- All website information will remain continuously current.
- Third-party services will always function without interruption.
Nothing in these terms excludes rights or warranties that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, OrthoraX and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by law.
Nothing in these terms limits liability where such limitation would be unlawful.
17. Indemnification
You agree to indemnify and hold harmless OrthoraX and its service providers from claims, losses, liabilities, and reasonable expenses arising from:
- Your violation of these terms
- Your unlawful use of the website
- Your infringement of another person’s rights
- Your misuse of a product
This provision applies only to the extent permitted by law.
18. Severability
If any provision of these terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary.
The remaining provisions will remain in effect.
19. Termination
These terms remain effective unless terminated by you or us.
You may stop using the website at any time.
We may suspend or terminate access if we reasonably believe that you have violated these terms or used the website unlawfully.
Obligations incurred before termination will continue where applicable.
20. Governing Law
These Terms of Service will be governed by the laws applicable to the business entity operating OrthoraX, without preventing customers from exercising any mandatory consumer rights available in their place of residence.
The store operator’s full legal business name and registered address should be inserted here before publication:
Business name: [INSERT LEGAL BUSINESS NAME]
Business address: [INSERT REGISTERED BUSINESS ADDRESS]
21. Changes to These Terms
We may update these Terms of Service when our services, products, or legal obligations change.
The latest version will always be posted on this page.
Continued use of the website after an update means you accept the revised terms, to the extent permitted by law.
22. Contact Information
Questions about these Terms of Service may be sent to:
Email: info@orthorax.com